Donald Norman on how good design makes you happy
(via 11 Imaginative Toggle Switches | Enfuzed)
Optimizing Emotional Engagement In Web Design Through Metrics
BEYOND EMOTION: DESIGNING FOR VISCERAL ALLURE
Everything has a personality: everything sends an emotional signal. Even where this was not the intention of the designer, the people who view the website infer personalities and experience emotions.
Design Research and Innovation: An Interview with Don Norman
Very nice interview by Jeroen van Geel for Johnny Holland Magazine
Emotional Design with A.C.T. - Part 1 - Boxes and Arrows: The design behind the design